How can we help you?

FAQ

Can I cancel or unsubscribe from a subscription license?

You can cancel a subscription at any time. There are no refunds after cancellation, but you can continue using the service until the end of the month's usage period.

Can I add a subscription license?

You can also add licenses while subscribing. You can use it right away when you add it, and you can use it by paying “$5 per license.” However, you can only use up to 6 licenses.

How do I sign up for OpsNow Insight?

In the case of OpsNow Insight, there are two main ways to sign up.

1. Settings - Subscription - Click the 'Sign Up' button in OpsNow Insight
2. Click the 'Service Subscription' button in the dashboard

However, only administrators can sign up for this feature.

How can I get technical support?

If you contact our customer support center, we will be able to provide technical support. Questions that the system doesn't understand can be solved by recommending similar features.

What cloud services are supported?

OpsNow Insight supports a variety of cloud platforms, including AWS.

What happens if I run out of credits?

OpsNow Insight allows new questions every 30 minutes when credits run out.
If you don't have enough credits, you can apply for an additional license to use it.

Is OpsNow Insight free?

OpsNow Insight is a paid service. Customers using the OpsNo360 subscription plan can sign up and use it as an additional service, and the cost per license is $5.
Each company can subscribe to up to 6 licenses, and 1000 credits are granted per license, and credits are deducted based on the content of the question. Credits vary based on the content of questions and answers.

What kind of questions can I ask?

The following questions are possible:

-"Show me the costs for the last 3 months and analyze them.”
-"What is the status of RDS usage?”
-"Why was AWS so expensive this month?”
-"Tell me how to reduce cloud costs.”
-"Show me the billing history for a specific account.”

How do I use OpsNow Insight?

It's easy to use.

1. In the navigation panel, select OpsNow Insight.

2. Ask questions about information or analysis in the chat window.

3. Check out the charts, data, and explanations provided by AI.

How is the accuracy of the data guaranteed?

OpsNow Insight directly analyzes actual cloud data and complements external search results with RAG technology. The accuracy of data processing is ensured through Function Calling, and exception situations are carefully managed.

How is it different from existing OpsNow?

In the past, OpsNow required navigating menus or referring to complex user guides. OpsNow Insight provides the information you want as soon as you ask a question in natural language, and it also recommends similar features if you don't have what you need, making it more intuitive and user-friendly.

What are the key features of OpsNow Insight?

Key features include:

- Cloud cost analysis and visualization
-Resource usage monitoring
- Cost optimization recommendations
- View billing history
- Provides real-time data analysis and insights

What is OpsNow Insight?

OpsNow Insight quickly provides the information you need without complicated settings, and you can get the answers you need right away without having to go through menus. When users ask questions about what they need without having to go directly to the menu, they provide intuitive answers with charts, grids, and data descriptions.

How is the accuracy of the data guaranteed?

OpsNow Insight directly analyzes actual cloud data and complements external search results with RAG technology. The accuracy of data processing is ensured through Function Calling, and exception situations are carefully managed.

How is it different from existing OpsNow?

In the past, OpsNow required navigating menus or referring to complex user guides. OpsNow Insight provides the information you want as soon as you ask a question in natural language, and it also recommends similar features if you don't have what you need, making it more intuitive and user-friendly.

What are the key features of OpsNow Insight?

Key features include:

- Cloud cost analysis and visualization
-Resource usage monitoring
- Cost optimization recommendations
- View billing history
- Provides real-time data analysis and insights

What is OpsNow Insight?

OpsNow Insight quickly provides the information you need without complicated settings, and you can get the answers you need right away without having to go through menus. When users ask questions about what they need without having to go directly to the menu, they provide intuitive answers with charts, grids, and data descriptions.

What kind of questions can I ask?

The following questions are possible:

-"Show me the costs for the last 3 months and analyze them.”
-"What is the status of RDS usage?”
-"Why was AWS so expensive this month?”
-"Tell me how to reduce cloud costs.”
-"Show me the billing history for a specific account.”

How do I use OpsNow Insight?

It's easy to use.

1. In the navigation panel, select OpsNow Insight.

2. Ask questions about information or analysis in the chat window.

3. Check out the charts, data, and explanations provided by AI.

Can I cancel or unsubscribe from a subscription license?

You can cancel a subscription at any time. There are no refunds after cancellation, but you can continue using the service until the end of the month's usage period.

Can I add a subscription license?

You can also add licenses while subscribing. You can use it right away when you add it, and you can use it by paying “$5 per license.” However, you can only use up to 6 licenses.

How do I sign up for OpsNow Insight?

In the case of OpsNow Insight, there are two main ways to sign up.

1. Settings - Subscription - Click the 'Sign Up' button in OpsNow Insight
2. Click the 'Service Subscription' button in the dashboard

However, only administrators can sign up for this feature.

How can I get technical support?

If you contact our customer support center, we will be able to provide technical support. Questions that the system doesn't understand can be solved by recommending similar features.

What cloud services are supported?

OpsNow Insight supports a variety of cloud platforms, including AWS.

What happens if I run out of credits?

OpsNow Insight allows new questions every 30 minutes when credits run out.
If you don't have enough credits, you can apply for an additional license to use it.

Is OpsNow Insight free?

OpsNow Insight is a paid service. Customers using the OpsNo360 subscription plan can sign up and use it as an additional service, and the cost per license is $5.
Each company can subscribe to up to 6 licenses, and 1000 credits are granted per license, and credits are deducted based on the content of the question. Credits vary based on the content of questions and answers.

Ask us anything about IoTOps