AlertNow

OverviewFeaturesResources

Integrate Multiple Alarms to Resolve Issues Quickly

AlertNow is an integrated notification solution that collects and analyzes numerous notifications delivered from various IT solutions and quickly delivers only the necessary notifications to the appropriate person in charge

Why Should I Use AlertNow?

AlertNow automatically classifies alarms sent from various environments and eliminates duplicate alarms. Only the necessary alarms are selected and delivered to the right person in charge, allowing for an efficient work process without duplication.

We Only send out Alerts
That must be Checked

Too many alarms make it hard to distinguish between important and unimportant ones.
Eliminate the numerous redundant messages with AlertNow. Eliminate the hassle of missing important messages and problems.

Escalate Message
Delivery for Resolution

The designated contact may miss the alert message.
If AlertNow fails to resolve the issue, it will send messages sequentially to the second and third level contacts.
Sequential message delivery ensures that important alerts are not missed.

Consolidate Multiple Alerts into One

01

Collect Numerous
Warning Alarms

Collects numerous alert messages generated by various monitoring tools such as AWS, Google Cloud, Datadog, etc.

02

Apply Integrated Alarm Rules

Creates an alert ticket after removing duplicate alarms based on pre-defined alarm rules.

Rule 1
Rule 2
Rule 3

03

Send Warning Alarm

For each issue that occurs, we quickly disseminate information to the appropriate person in charge through a designated alarm transmission channel.

04

Integrated Management for Problem Solving

Consolidate and manage processing results for alert alarms generated from numerous monitoring tools in one place.

Combine with Various Monitoring Tools and Messengers

Manage risks quickly and efficiently by combining with various 3rd party solutions, messengers and webhooks

integration
Integration with Various Monitoring Tools
In addition to monitoring tools provided by the cloud such as AWS, Azure, and GCP, it also supports various third-party monitoring tools such as Jira, Datadog, and Grafana.
Providing uninterrupted service
based on multi-routing
Integration with 30+ tools
Add monitoring tools based on customer demand
01
De-duplication
Remove Unnecessary Alarms
Repeatedly for the same phenomenon from various tools based on specified conditions.
Receive only the alarms you need and manage risks.
Eliminates up to 90% of duplicate alarms
Sent within 1 second after the first incident occurs
02
Escalation
Set up Step-By-Step Alarm Reception
Assign recipients to each alarm arrival stage to ensure that you don't miss incident alarms that require attention. You can also group users by team and assign them as responders for escalations.
Set up individual or team reception
If post-processing is not completed, full re-announcement
03
Scheduling
Incident Dispatch Scheduling
You can designate incident notification recipients based on their rotational work schedules. Take precautions to avoid missing alarms due to absences such as vacations.
Setting up incident recipients
by period and time zone
When the person in charge is absent, designate a temporary person in charge
04
Extensions
Integrate with Various Messengers and Webhooks
Supports a webhook connection and collaboration messengers that require external connections, such as KakaoTalk and Slack.
Webhook-based external integration
Expanding the continuous collaboration messenger connection
05
Reports
Provide Analysis Report
We provide an analysis report that allows you to check at a glance the number of incident alarms for each service, the average time taken to confirm and close incidents, etc.
Provides dashboard-based visualization reports
Download Detailed Data in CSV File
06
Mobile App
Mobile App Available
Manage major incidents easily through mobile apps, regardless of time and location.
Receive incidents via push and VoIP calls
Available for both Andriod and iOS
07
Bulk Message
Send Bulk Messages Easily
Send multiple messages to multiple recipients at once.
Manage bulk messages as a single incident
Simplify sending target settings with Excel files
Manage individual receiving history
08

Frequently Asked Questions

I would like to receive different alarms depending on Incident's urgency. What should I do?

AlertNow
Incident

In personal settings, select the application condition as Urgency (urgency) in the notification rules, set the level of urgency using a comparison operator that matches the requirements, and then select the notification you want to apply to complete the settings.

The monitoring solution installed and used by my company doesn't seem to be in the AlertNow Integration settings. What should I do?

AlertNow
Configuration

There are two ways.

The first method is to use Standard Integration during integration to send the payload from the client to AlertNow according to the corresponding Json format, and the second method is to discuss integration plans with the AlertNow team.

Can I call and use my company's AlertNow data externally?

AlertNow
Configuration

It is available in Open API format. If necessary, you can request an x-api-key from the AlertNow service team and use it after it has been issued.

What is the maximum number of times the escalation can be repeated?

AlertNow
Configuration

It is repeated up to 20 times. After termination, notifications are sent to all respondents.

Sometimes I don't get a call when I send a voice call. What should I do?

AlertNow
Configuration

By default, AlertNow's voice calls are international calls. This is because every country has a different carrier. A voice call may not arrive if it is treated as foreign spam by the carrier at the destination of the voice call.

Each time Voice Call is set as a notification method in personal settings, the emergency level may also be set, so it is necessary to check whether that setting is set.

AWS services have been linked with AlertNow. However, Incident has not occurred. What should I do?

AlertNow
Configuration

AWS integrations supported by AlertNow include CloudWatch and EventBridge. After connecting this to SNS, you must add an Integration URL to SNS to link with AWS.

AWS has a different payload for each resource, so it is impossible to determine the payload of every resource. Since AlertNow extracts data by wrapping the payload one more time with SNS, you must connect to SNS when linking with AWS.

Incident is not created, only Alerts are continuously being generated. What should I do?

AlertNow
Incident

Normally, if the same incident is not terminated until 2 days after the same incident is determined, an alert will not be generated, and it will be generated 2 days later.

Since the status value remains about which Euro Incident could not be generated in the alert, it is possible to determine by that status value.

Too many incident notifications are being sent. Can Incident that comes in a specific pattern not receive notifications?

AlertNow
Configuration

In the service routing function, enter the desired pattern, such as Summary or Metric Name, and then set the routing target to “Unspecified”.

In this pattern, the notification pattern is specified, but the notification does not appear because there is no routing target.

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