Just look at the incident details screen and click the Logging Responder button.
There are notification delivery rules I've added in my personal settings. This function sends My Incident Alerts to users using AlertNow within the same company for a set period of time. (Customers who have received it can check who sent it to them in Personal Settings.)
In the personal settings, remove the escalation that is set by default when setting the notification method and specify the person in charge, and select only “Confirm and Close.” Then, notifications will only occur when Incident's confirmation and termination events are held.
AlertNow uses fixed IPs for closed network customers. Before registering the firewall, you can check the fixed IP by checking the IP of the Integration domain issued by AlertNow using the “nslookup” command.
The reference date for determining the same incident in an integration is 2 days. If the status value does not change within 2 days, the same incident will occur after 2 days of reference time.
I will talk about how to handle status values between AlertNow and customers.
1-way is a one-sided notification from AlertNow to the customer, and 2-way allows the target customer to change the status value of Incident when an alert occurs.
Up to 20 pieces are possible, and each staff member can repeat up to 9 times.
In personal settings, select the application condition as Urgency (urgency) in the notification rules, set the level of urgency using a comparison operator that matches the requirements, and then select the notification you want to apply to complete the settings.
There are two ways.
The first method is to use Standard Integration during integration to send the payload from the client to AlertNow according to the corresponding Json format, and the second method is to discuss integration plans with the AlertNow team.
It is available in Open API format. If necessary, you can request an x-api-key from the AlertNow service team and use it after it has been issued.
It is repeated up to 20 times. After termination, notifications are sent to all respondents.
By default, AlertNow's voice calls are international calls. This is because every country has a different carrier. A voice call may not arrive if it is treated as foreign spam by the carrier at the destination of the voice call.
Each time Voice Call is set as a notification method in personal settings, the emergency level may also be set, so it is necessary to check whether that setting is set.
AWS integrations supported by AlertNow include CloudWatch and EventBridge. After connecting this to SNS, you must add an Integration URL to SNS to link with AWS.
AWS has a different payload for each resource, so it is impossible to determine the payload of every resource. Since AlertNow extracts data by wrapping the payload one more time with SNS, you must connect to SNS when linking with AWS.
Normally, if the same incident is not terminated until 2 days after the same incident is determined, an alert will not be generated, and it will be generated 2 days later.
Since the status value remains about which Euro Incident could not be generated in the alert, it is possible to determine by that status value.
In the service routing function, enter the desired pattern, such as Summary or Metric Name, and then set the routing target to “Unspecified”.
In this pattern, the notification pattern is specified, but the notification does not appear because there is no routing target.
The reference date for determining the same incident in an integration is 2 days. If the status value does not change within 2 days, the same incident will occur after 2 days of reference time.
In personal settings, select the application condition as Urgency (urgency) in the notification rules, set the level of urgency using a comparison operator that matches the requirements, and then select the notification you want to apply to complete the settings.
Normally, if the same incident is not terminated until 2 days after the same incident is determined, an alert will not be generated, and it will be generated 2 days later.
Since the status value remains about which Euro Incident could not be generated in the alert, it is possible to determine by that status value.
Up to 20 pieces are possible, and each staff member can repeat up to 9 times.
AlertNow uses fixed IPs for closed network customers. Before registering the firewall, you can check the fixed IP by checking the IP of the Integration domain issued by AlertNow using the “nslookup” command.
Just look at the incident details screen and click the Logging Responder button.
There are notification delivery rules I've added in my personal settings. This function sends My Incident Alerts to users using AlertNow within the same company for a set period of time. (Customers who have received it can check who sent it to them in Personal Settings.)
In the personal settings, remove the escalation that is set by default when setting the notification method and specify the person in charge, and select only “Confirm and Close.” Then, notifications will only occur when Incident's confirmation and termination events are held.
I will talk about how to handle status values between AlertNow and customers.
1-way is a one-sided notification from AlertNow to the customer, and 2-way allows the target customer to change the status value of Incident when an alert occurs.
There are two ways.
The first method is to use Standard Integration during integration to send the payload from the client to AlertNow according to the corresponding Json format, and the second method is to discuss integration plans with the AlertNow team.
It is available in Open API format. If necessary, you can request an x-api-key from the AlertNow service team and use it after it has been issued.
It is repeated up to 20 times. After termination, notifications are sent to all respondents.
By default, AlertNow's voice calls are international calls. This is because every country has a different carrier. A voice call may not arrive if it is treated as foreign spam by the carrier at the destination of the voice call.
Each time Voice Call is set as a notification method in personal settings, the emergency level may also be set, so it is necessary to check whether that setting is set.
AWS integrations supported by AlertNow include CloudWatch and EventBridge. After connecting this to SNS, you must add an Integration URL to SNS to link with AWS.
AWS has a different payload for each resource, so it is impossible to determine the payload of every resource. Since AlertNow extracts data by wrapping the payload one more time with SNS, you must connect to SNS when linking with AWS.
In the service routing function, enter the desired pattern, such as Summary or Metric Name, and then set the routing target to “Unspecified”.
In this pattern, the notification pattern is specified, but the notification does not appear because there is no routing target.
