How was a global electronics company able to reduce incident rates by 20% and double the efficiency of operations after implementing AlertNow?

In the midst of so many notifications and duplicate notifications, it's common to miss important issues. AlertNow addresses these issues to maximize operational efficiency across multiple industries. Check out examples from global companies to see what problems AlertNow actually solved.
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1) Electronics/semiconductor industry: doubling work efficiency by automating notifications

Prior to the introduction of AlertNow, a global electronics company had to be managed directly by personnel responsible for all monitoring. Because of this, I was unable to leave my seat, and when an alarm occurred, I had to record it in Excel and broadcast it directly via email and mobile phone. This manual process took at least 10 minutes, and employee fatigue was very high due to duplicate notifications.

After the introduction of AlertNow, Fault notification management was automated, and the efficiency of operational work could be doubled. Average after failure 3 seconds A notification will be sent to the relevant person in charge within, and in case of an emergency within 10 minutesAction will be taken. Also, remove unnecessary and duplicate notifications from AlertNow 'Noise filtering' Unnecessary notifications thanks to the function 90% or more As a result of the reduction, employees' work concentration has improved significantly.
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2) Financial industry: Work efficiency increased by 3 times with automated transmission of emergency events

Before introducing AlertNow, a financial company had to check the urgency of an event directly in the monitoring solution, and then each person in charge had to send a notification manually according to the emergency contact network. This process took a lot of time and effort.

After implementing AlertNow, we were able to fully automate incident alarms for each level of urgency. The most urgent issues are immediately sent via voice call, and medium emergency issues are automatically propagated to various channels such as email, SMS, KakaoTalk, and Telegram, so the person in charge can quickly check and process the issue. As a result, work efficiency through improvements was increased by 3 times, and unnecessary notifications were reduced by 80% so that companies could focus more on increasing work productivity, and the team's concentration time was maximized.
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3) Distribution/retail industry: Reduce fatigue with organization-specific notifications

A retail company wanted to manage notifications for each organization, but the existing solution only enabled unified notification processing. Because of this, we had no choice but to process all event notifications at once.

but After the introduction of AlertNow, You can now use the 'Service Routing' function, which groups notifications by organization and allows you to immediately receive notifications through voice calls or SNS and webhook-based messenger services according to importance. This results in unnecessary notifications thanks to customized notification settings 2 times more Reduced response time for important issues 70% It has been shortened.
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4) IT services for large enterprises: Expansion of notification channels increases propagation speed by 3 times

A large enterprise IT service mainly monitored a “Kubernetes cluster” where multiple servers could be managed together, but it was difficult to respond quickly when an emergency issue occurred due to unclear notification methods.

After the introduction of AlertNow, If an urgent issue cannot be resolved, an alarm is automatically sent to a set higher responsible person Escalation and alarm routing Through the function, it is now possible to set up various notification channels such as voice call, text, line, telegram, and email. Because of this, notifications are better than before 3x faster It was delivered at speed. Also, thanks to the 'noise filtering' function that removes unnecessary notifications and duplicate notifications, operational stability 2x It has been improved.
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5) Real estate brokerage services: Strengthening disaster response through schedule management

A real estate brokerage service company had a problem where fault determination was delayed in the absence of a person in charge.

AlertNow's schedule functionAfter the introduction, notifications were set according to the person in charge's work schedule. Thanks to this feature, an alarm was sent to the person in charge on duty, and unnecessary alarms were not sent to teams who were absent. As a result, the person in charge on duty can quickly determine and handle the fault.
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6) Education services: Maximize work efficiency by reducing duplicate notifications by 90%

At an educational institution, the work intensity was so severe that it was necessary to work overtime and full time every day due to unnecessary and redundant alarms due to frequent infrastructure failures at certain times (schedule registration, admission, graduation, etc.).

However, after the introduction of AlertNowUsing the duplicate alarm removal function and alarm report analysis function, duplicate notifications were reduced to 90% through continuous incident resetting, and work efficiency was greatly improved by identifying when and what is happening with each monitoring tool and responding in advance.
Through the schedule function and the team-based alarm transmission function, AlertNow was set according to the schedule of the person in charge of work to remove duplicate alarms and prevent unnecessary notifications from being disseminated to absent workers. In addition, we effectively solved the problem of notification propagation, which could be missed due to the absence of a subordinate organization by utilizing the 'escalation' function, which automatically propagates notifications to established higher managers if the problem is not resolved.

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Maximize your operational efficiency with AlertNow!

AlertNow is an integrated incident management platform that automatically classifies alerts from various environments and removes duplicate alerts. It reduces IT managers' work fatigue by delivering only necessary notifications to personnel according to the set work schedule.

AlertNow key features:

• Integrated integration: Connect to various systems to efficiently manage notifications.
• Incident management: Efficiently handle and manage issues that occur.
• Escalation: If an important issue is not resolved, an alert is automatically propagated to a higher responsible person.
• scheduling: By registering a shift schedule in advance, you can set an alarm so that an alarm can be sent to the person in charge of work.
• Various notification methods: You can receive notifications in various ways, such as Slack, LINE, KakaoTalk, and voice calls.
• Mobile support: You can check notifications and respond quickly through the mobile app.
   

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