Just look at the incident details screen and click the Logging Responder button.
There are notification delivery rules I've added in my personal settings. This function sends My Incident Alerts to users using AlertNow within the same company for a set period of time. (Customers who have received it can check who sent it to them in Personal Settings.)
In the personal settings, remove the escalation that is set by default when setting the notification method and specify the person in charge, and select only “Confirm and Close.” Then, notifications will only occur when Incident's confirmation and termination events are held.
AlertNow uses fixed IPs for closed network customers. Before registering the firewall, you can check the fixed IP by checking the IP of the Integration domain issued by AlertNow using the “nslookup” command.
The reference date for determining the same incident in an integration is 2 days. If the status value does not change within 2 days, the same incident will occur after 2 days of reference time.
I will talk about how to handle status values between AlertNow and customers.
1-way is a one-sided notification from AlertNow to the customer, and 2-way allows the target customer to change the status value of Incident when an alert occurs.
Up to 20 pieces are possible, and each staff member can repeat up to 9 times.
In personal settings, select the application condition as Urgency (urgency) in the notification rules, set the level of urgency using a comparison operator that matches the requirements, and then select the notification you want to apply to complete the settings.
There are two ways.
The first method is to use Standard Integration during integration to send the payload from the client to AlertNow according to the corresponding Json format, and the second method is to discuss integration plans with the AlertNow team.
There are no additional traffic costs using OpsNow Security.
You can check up to 3 compliances at once.
OpsNow Security's security score is an indicator showing the security level of the cloud system currently in operation by reflecting the score based on the importance of cloud resources and the severity of violated policies.
Since custom compliance policy options are provided, it is possible to support different compliance policies for each company.
You can send emails and integrate SIEM with 3rd party messaging solutions (web hooks, Google Work Space, MS Teams, etc.).
Actions from customer resources are not supported.
Host OS scans are not supported.
Customer data is stored by separating tenants and encrypted, and encryption technology is applied to all communication sections.
It is not possible to connect to the customer's DB.
Currently, only SaaS is supported.
We currently support AWS, Azure, and GCP, and the scope of support will continue to expand.
OpsNow provides immediate notifications and solutions when overbudgeting, unused resources, and undermanaged security groups are discovered so that issues can be identified quickly (AlertNow, you can receive two types of notifications via email).
Yes, it's possible. You can create a guide on how to improve each resource by combining the required policies provided by OpsNow.
It is a menu where you can easily create governance policies and rules that are essential for cloud operations, and perform compliance and inspection all at once.
It is a feature that allows users to set their own usage time for the desired resources.
You can control resources to be turned on or off at any time.
OpsNow provides a template report containing necessary information for each resource.
If the desired report is not available, a customized report function is also provided so that each user can directly include the required information.
Yes, it's possible. Users can receive notifications according to their desired status values for each Asset and Cost menu. For more powerful notification functions, check AlertNow products separately.
If you want to change the payment date that your monthly bill is paid, you can change it by selecting a different payment date by clicking [Change payment date] in the Settings > Subscriptions menu.
— Default payment date: 20th of each month
— Changeable payment dates: 15th, 20th, 25th
Value Added Tax (VAT) is charged separately for each subscription fee for each plan.
You can check the final amount including VAT on the amount to be paid page during the subscription process.
Your personal data will be deleted as soon as you cancel your subscription. Other data such as cloud resources, costs, and security check results is stored for up to 3 months.
Also, after canceling and unsubscribing, it is not possible to restore data for the previous subscription period.
[Automatic monthly payment]
It is a method of paying the usage fee in advance every month. A monthly plan consists of a subscription plan or per-user pricing, and the subscription automatically renews on the monthly end date if you don't cancel the subscription.
[1-year prepaid subscription]
It is a method of paying the usage fee for 1 year in advance each year. If you don't cancel your subscription, your subscription will automatically renew at the end of the 1-year period.
[3-year prepaid subscription]
It is a method of prepayment for 3 years of use. If you don't cancel your subscription, your subscription will automatically renew at the end of the 3-year period.
(An advance notice will be given when the expiration date is nearing.)
You can change your subscription plan through our sales team.
Click [Contact Us] > [Product/Service Inquiries] at the top of the website to leave your requests and questions.
Our customer service support team will contact you shortly to help you change your subscription plan.
The cloud services supported by each service are as follows.
— Asset: AWS, Azure, GCP, Ncloud, OCI
— Cost: AWS, Azure, GCP, Ncloud, OCI
— Governance: AWS, Azure, GCP
— DevOS: AWS, Azure, GCP, Ncloud, OCI
— Security: AWS, Azure, GCP
You can add up to the basic number of cloud accounts provided in each plan at no additional charge. If you add more cloud accounts than the built-in number, additional charges will be automatically paid as follows.
[If you have a monthly subscription]
If you add a cloud account, the usage fee for each cloud account is calculated per day and automatically paid immediately. At this time, the increase is calculated by applying the number of days remaining from the date the cloud account was added until the next subscription payment date. After the date you added the subscription, it will be automatically paid in addition to the existing subscription fee from the date you added it.
[For prepaid subscriptions]
If you add the number of cloud accounts, the number of days remaining in the contract period is calculated and billed at the daily rate per cloud account.
To register an account for cloud services such as Amazon Web Services (AWS), Microsoft Azure (Azure), Google Cloud (GCP), and Naver Cloud (Ncloud), you can register at the following two locations.
1) When registering as a member, refer to the cloud account registration guide to register an account
2) Register an account on the Settings > Cloud Accounts > Account Registration page
For more details, please refer to the user guide provided when logging in, which provides detailed step-by-step instructions.
* You must first log in to view the user guide.
※ However, Naver Cloud only supports general enterprise service account registration.
Data is collected by dividing the collection cycle into 15 minutes, 1 hour, and 3 hours according to the product weights used to calculate the security score.
For key resources, the violation history is updated every 15 minutes.
It is available in Open API format. If necessary, you can request an x-api-key from the AlertNow service team and use it after it has been issued.
It is repeated up to 20 times. After termination, notifications are sent to all respondents.
By default, AlertNow's voice calls are international calls. This is because every country has a different carrier. A voice call may not arrive if it is treated as foreign spam by the carrier at the destination of the voice call.
Each time Voice Call is set as a notification method in personal settings, the emergency level may also be set, so it is necessary to check whether that setting is set.
AWS integrations supported by AlertNow include CloudWatch and EventBridge. After connecting this to SNS, you must add an Integration URL to SNS to link with AWS.
AWS has a different payload for each resource, so it is impossible to determine the payload of every resource. Since AlertNow extracts data by wrapping the payload one more time with SNS, you must connect to SNS when linking with AWS.
Normally, if the same incident is not terminated until 2 days after the same incident is determined, an alert will not be generated, and it will be generated 2 days later.
Since the status value remains about which Euro Incident could not be generated in the alert, it is possible to determine by that status value.
In the service routing function, enter the desired pattern, such as Summary or Metric Name, and then set the routing target to “Unspecified”.
In this pattern, the notification pattern is specified, but the notification does not appear because there is no routing target.
Security posture (Security Posture) is a term that refers to the security state of the cloud, such as the current level of security or compliance compliance.
At Gartner, Cloud Security Posture Management (Cloud Security Posture Management) Continuous cloud security improvement and adaptation process to reduce the chance of successful attacksIt is defined as (a continuous process of cloud security improvement and reduction to reduce the risk of a successful attack).
Admin users can edit subscription payment information or change subscription plans.
You can also perform account management tasks such as changing notification settings, managing user rights, and checking security settings.
In the case of OpsNow FinOps, we operate with customer-specific pricing plans.
For detailed pricing policies, please contact us through a service inquiry and we will inform you.
IoTOps provides a variety of visualization options based on BI tools.
Users can select desired data and configure customized dashboards, and can intuitively analyze data flows and patterns using various charts and graphs. Additionally, users can make detailed adjustments, such as filtering data and highlighting data that meets specific conditions.
You can check real-time data including the 10 most recent data items in the Data Management > Protocol Table menu in the IoTOps Service Portal.
Furthermore, the dashboard allows users to check historical data for a desired period of time, so the flow of data can be visually monitored.
Data can be transferred and integrated into various applications by calling the Open API provided by IoTOps.
Connect to an external open API to integrate data into IoTops DataLake, and then easily perform visual analysis after proceeding with the ETL process
OpsNow analyzes the cost of cloud resources and even suggests ways to optimize resources accordingly.
Check it out in OpsNow's Cost menu.
OpsNow allows you to check at a glance whether registered resources are being used efficiently compared to performance.
Resource optimization allows you to eliminate unnecessary resources and optimize cloud resources.
OpsNow allows you to register tags on AWS, Azure, and GCP cloud resources. You can create and manage tags provided by default in existing CSP or tag rules desired by users.
You can make technical support requests via email, phone, or live chat through the customer support page.
The application hours are listed on the website.
You can view and edit your information in Settings > Profile.
The information provided is ID, email, name, mobile phone, company name, department name, job, basic language, and consent to receive marketing information.
OpsNow FinOps automatically recommends ways to reduce costs with features such as detecting inactive resources, recommending reserved instances, and storage optimization.
In the case of a user invitation, the user with administrative authority who created the company must proceed.
You can finally enter the OpsNow platform through an invitation.
*How to invite: Settings > Members > Click the '+ Invite Members' button
On the dashboard, you can view various data at a glance, such as the status of cloud assets, resource utilization, cost trends, and security status. The dashboard is structured in the form of widgets, and widgets can be freely added and positions changed according to the user's convenience.
OpsNow FinOps is a platform for cloud cost monitoring and optimization.
It helps organizations efficiently manage their cloud resource usage through cost analysis, tag management, budget settings, and alerting capabilities. It supports all major multi-cloud environments such as AWS, Azure, and GCP, and can be managed in an integrated manner from a single dashboard.
Your personal data will be deleted as soon as you cancel your subscription. Other data such as cloud resources, costs, and security check results is stored for up to 3 months.
Also, after canceling and unsubscribing, it is not possible to restore data for the previous subscription period.
OpsNow analyzes the cost of cloud resources and even suggests ways to optimize resources accordingly.
Check it out in OpsNow's Cost menu.
OpsNow FinOps automatically recommends ways to reduce costs with features such as detecting inactive resources, recommending reserved instances, and storage optimization.
On the dashboard, you can view various data at a glance, such as the status of cloud assets, resource utilization, cost trends, and security status. The dashboard is structured in the form of widgets, and widgets can be freely added and positions changed according to the user's convenience.
OpsNow FinOps is a platform for cloud cost monitoring and optimization.
It helps organizations efficiently manage their cloud resource usage through cost analysis, tag management, budget settings, and alerting capabilities. It supports all major multi-cloud environments such as AWS, Azure, and GCP, and can be managed in an integrated manner from a single dashboard.
It is a feature that allows users to set their own usage time for the desired resources.
You can control resources to be turned on or off at any time.
OpsNow provides a template report containing necessary information for each resource.
If the desired report is not available, a customized report function is also provided so that each user can directly include the required information.
Yes, it's possible. Users can receive notifications according to their desired status values for each Asset and Cost menu. For more powerful notification functions, check AlertNow products separately.
OpsNow allows you to check at a glance whether registered resources are being used efficiently compared to performance.
Resource optimization allows you to eliminate unnecessary resources and optimize cloud resources.
OpsNow allows you to register tags on AWS, Azure, and GCP cloud resources. You can create and manage tags provided by default in existing CSP or tag rules desired by users.
OpsNow provides immediate notifications and solutions when overbudgeting, unused resources, and undermanaged security groups are discovered so that issues can be identified quickly (AlertNow, you can receive two types of notifications via email).
Yes, it's possible. You can create a guide on how to improve each resource by combining the required policies provided by OpsNow.
It is a menu where you can easily create governance policies and rules that are essential for cloud operations, and perform compliance and inspection all at once.
There are no additional traffic costs using OpsNow Security.
You can check up to 3 compliances at once.
OpsNow Security's security score is an indicator showing the security level of the cloud system currently in operation by reflecting the score based on the importance of cloud resources and the severity of violated policies.
Since custom compliance policy options are provided, it is possible to support different compliance policies for each company.
You can send emails and integrate SIEM with 3rd party messaging solutions (web hooks, Google Work Space, MS Teams, etc.).
Actions from customer resources are not supported.
Host OS scans are not supported.
Customer data is stored by separating tenants and encrypted, and encryption technology is applied to all communication sections.
It is not possible to connect to the customer's DB.
Currently, only SaaS is supported.
We currently support AWS, Azure, and GCP, and the scope of support will continue to expand.
Security posture (Security Posture) is a term that refers to the security state of the cloud, such as the current level of security or compliance compliance.
At Gartner, Cloud Security Posture Management (Cloud Security Posture Management) Continuous cloud security improvement and adaptation process to reduce the chance of successful attacksIt is defined as (a continuous process of cloud security improvement and reduction to reduce the risk of a successful attack).
Just look at the incident details screen and click the Logging Responder button.
There are notification delivery rules I've added in my personal settings. This function sends My Incident Alerts to users using AlertNow within the same company for a set period of time. (Customers who have received it can check who sent it to them in Personal Settings.)
In the personal settings, remove the escalation that is set by default when setting the notification method and specify the person in charge, and select only “Confirm and Close.” Then, notifications will only occur when Incident's confirmation and termination events are held.
AlertNow uses fixed IPs for closed network customers. Before registering the firewall, you can check the fixed IP by checking the IP of the Integration domain issued by AlertNow using the “nslookup” command.
The reference date for determining the same incident in an integration is 2 days. If the status value does not change within 2 days, the same incident will occur after 2 days of reference time.
I will talk about how to handle status values between AlertNow and customers.
1-way is a one-sided notification from AlertNow to the customer, and 2-way allows the target customer to change the status value of Incident when an alert occurs.
Up to 20 pieces are possible, and each staff member can repeat up to 9 times.
In personal settings, select the application condition as Urgency (urgency) in the notification rules, set the level of urgency using a comparison operator that matches the requirements, and then select the notification you want to apply to complete the settings.
There are two ways.
The first method is to use Standard Integration during integration to send the payload from the client to AlertNow according to the corresponding Json format, and the second method is to discuss integration plans with the AlertNow team.
It is available in Open API format. If necessary, you can request an x-api-key from the AlertNow service team and use it after it has been issued.
It is repeated up to 20 times. After termination, notifications are sent to all respondents.
By default, AlertNow's voice calls are international calls. This is because every country has a different carrier. A voice call may not arrive if it is treated as foreign spam by the carrier at the destination of the voice call.
Each time Voice Call is set as a notification method in personal settings, the emergency level may also be set, so it is necessary to check whether that setting is set.
AWS integrations supported by AlertNow include CloudWatch and EventBridge. After connecting this to SNS, you must add an Integration URL to SNS to link with AWS.
AWS has a different payload for each resource, so it is impossible to determine the payload of every resource. Since AlertNow extracts data by wrapping the payload one more time with SNS, you must connect to SNS when linking with AWS.
Normally, if the same incident is not terminated until 2 days after the same incident is determined, an alert will not be generated, and it will be generated 2 days later.
Since the status value remains about which Euro Incident could not be generated in the alert, it is possible to determine by that status value.
In the service routing function, enter the desired pattern, such as Summary or Metric Name, and then set the routing target to “Unspecified”.
In this pattern, the notification pattern is specified, but the notification does not appear because there is no routing target.
The cloud services supported by each service are as follows.
— Asset: AWS, Azure, GCP, Ncloud, OCI
— Cost: AWS, Azure, GCP, Ncloud, OCI
— Governance: AWS, Azure, GCP
— DevOS: AWS, Azure, GCP, Ncloud, OCI
— Security: AWS, Azure, GCP
To register an account for cloud services such as Amazon Web Services (AWS), Microsoft Azure (Azure), Google Cloud (GCP), and Naver Cloud (Ncloud), you can register at the following two locations.
1) When registering as a member, refer to the cloud account registration guide to register an account
2) Register an account on the Settings > Cloud Accounts > Account Registration page
For more details, please refer to the user guide provided when logging in, which provides detailed step-by-step instructions.
* You must first log in to view the user guide.
※ However, Naver Cloud only supports general enterprise service account registration.
Data is collected by dividing the collection cycle into 15 minutes, 1 hour, and 3 hours according to the product weights used to calculate the security score.
For key resources, the violation history is updated every 15 minutes.
Admin users can edit subscription payment information or change subscription plans.
You can also perform account management tasks such as changing notification settings, managing user rights, and checking security settings.
You can make technical support requests via email, phone, or live chat through the customer support page.
The application hours are listed on the website.
You can view and edit your information in Settings > Profile.
The information provided is ID, email, name, mobile phone, company name, department name, job, basic language, and consent to receive marketing information.
In the case of a user invitation, the user with administrative authority who created the company must proceed.
You can finally enter the OpsNow platform through an invitation.
*How to invite: Settings > Members > Click the '+ Invite Members' button
If you want to change the payment date that your monthly bill is paid, you can change it by selecting a different payment date by clicking [Change payment date] in the Settings > Subscriptions menu.
— Default payment date: 20th of each month
— Changeable payment dates: 15th, 20th, 25th
Value Added Tax (VAT) is charged separately for each subscription fee for each plan.
You can check the final amount including VAT on the amount to be paid page during the subscription process.
[Automatic monthly payment]
It is a method of paying the usage fee in advance every month. A monthly plan consists of a subscription plan or per-user pricing, and the subscription automatically renews on the monthly end date if you don't cancel the subscription.
[1-year prepaid subscription]
It is a method of paying the usage fee for 1 year in advance each year. If you don't cancel your subscription, your subscription will automatically renew at the end of the 1-year period.
[3-year prepaid subscription]
It is a method of prepayment for 3 years of use. If you don't cancel your subscription, your subscription will automatically renew at the end of the 3-year period.
(An advance notice will be given when the expiration date is nearing.)
You can change your subscription plan through our sales team.
Click [Contact Us] > [Product/Service Inquiries] at the top of the website to leave your requests and questions.
Our customer service support team will contact you shortly to help you change your subscription plan.
You can add up to the basic number of cloud accounts provided in each plan at no additional charge. If you add more cloud accounts than the built-in number, additional charges will be automatically paid as follows.
[If you have a monthly subscription]
If you add a cloud account, the usage fee for each cloud account is calculated per day and automatically paid immediately. At this time, the increase is calculated by applying the number of days remaining from the date the cloud account was added until the next subscription payment date. After the date you added the subscription, it will be automatically paid in addition to the existing subscription fee from the date you added it.
[For prepaid subscriptions]
If you add the number of cloud accounts, the number of days remaining in the contract period is calculated and billed at the daily rate per cloud account.
In the case of OpsNow FinOps, we operate with customer-specific pricing plans.
For detailed pricing policies, please contact us through a service inquiry and we will inform you.
IoTOps provides a variety of visualization options based on BI tools.
Users can select desired data and configure customized dashboards, and can intuitively analyze data flows and patterns using various charts and graphs. Additionally, users can make detailed adjustments, such as filtering data and highlighting data that meets specific conditions.
You can check real-time data including the 10 most recent data items in the Data Management > Protocol Table menu in the IoTOps Service Portal.
Furthermore, the dashboard allows users to check historical data for a desired period of time, so the flow of data can be visually monitored.
Data can be transferred and integrated into various applications by calling the Open API provided by IoTOps.
Connect to an external open API to integrate data into IoTops DataLake, and then easily perform visual analysis after proceeding with the ETL process
