IT incidents cost millions of dollars a year. Incidents aren't just an IT department problem.

It also affects business productivity and customer experience. On average, companies handle hundreds of incidents each week.
Collecting and analyzing incident data from IT systems and infrastructure will detect incidents faster and more efficiently and reduce resolution times. Also, the average recovery time will decrease. Ultimately, businesses will spend more time focusing on digital transformation with the time saved on handling IT incidents.

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Key content

5 competencies organizations must prepare to respond to incidents

01. Prepare an incident playbook (playbook) with automation scenarios

02. Cross-department stakeholder management for incident response

03. Monitoring and collaboration with major third parties

04. Learn and improve through incidents

05. Tightly link incident detection and response.

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